Understanding Your Access Level
BlackMountain uses a role-based access system with three levels: Owner, Manager, and Viewer. Your role determines what you can do within your organization and workspaces.
Access Levels Overview
Role | Permissions |
Owner | Full control over organization settings, members, workspaces, billing, and all resources. Can invite and remove members, manage roles, and configure organization-wide settings. |
Manager | Can manage members and resources within assigned workspaces. Limited access to organization settings. Cannot manage billing or organization-level configuration. |
Viewer | Read-only access to shared resources (chats, assistants, folders). Cannot create, edit, or delete resources. Cannot invite members or change settings. |
Check your role:
You can see your current role in your profile settings. If you're unsure, navigate to Profile Settings from the user menu (top right) and check the Access Level section.
Complete Your Profile
After understanding your access level, take a moment to complete your profile. A complete profile helps your team recognize you, improves collaboration, and personalizes your experience.
How to Access Profile Settings
Click on your profile picture or name in the top-right corner of the interface
Select Profile Settings from the dropdown menu
You'll see the profile editing page
What to Add
Profile Picture — Upload a professional photo to help your team recognize you
Short Bio (optional) — Add a brief description of your role or expertise (e.g., "Leading DACH Sales at Acme Corporation")
Workspace/Team Assignment — Check which workspace(s) you're assigned to and verify your team membership
Pro Tip:
Adding a short bio helps team members understand your role and expertise, especially in larger organizations with multiple workspaces.
If You're an Owner: Invite Your Team
If your role is Owner, one of your first tasks is to invite members to your organization. This ensures your team can start using BlackMountain together.
How to Invite Team Members
Navigate to Organization Settings from the profile menu
Go to the Members tab
Click Invite Member
Enter the team member's email address
Assign their role (Owner, Manager, or Viewer)
Assign them to a Workspace (if applicable)
Click Send Invitation
The team member will receive an invitation email and can sign in using the same email authentication process you used.
Access control:
You can assign different roles and workspace access for each team member. Managers can manage resources within their workspace, while Viewers have read-only access to shared content.
Explore Chat
Chat is BlackMountain's secure multi-model interface, giving you access to leading AI models like GPT, Claude, Gemini, and Mistral in one place.
How to Start Your First Chat
Navigate to Chat from the sidebar
Click New Chat or start typing in the input field
Select your preferred AI model from the model selector (GPT-4, Claude, Gemini, etc.) or use US/EU Auto Mode.
Type your message and press Enter to start the conversation
What You Can Do in Chat
Multi-Model Access — Switch between models mid-conversation to leverage different strengths
File & Image Upload — Attach documents or images for analysis
Real-Time Web Access — Enable web access for current information and research
Pin Notes — Keep important insights visible throughout your conversation
Learn more about Chat features → Chat
Get started:
Try asking the AI to summarize a document, generate ideas for a project, or research a topic. Chat is designed for flexible, secure conversations across your organization.
Discover Available Assistants
Assistants are pre-configured AI helpers designed for recurring tasks. Your organization may have shared assistants available to you, depending on your workspace and access level.
How to Access Assistants
Navigate to Assistant Studio from the sidebar
Browse available assistants organized by:
Organization — Shared across the entire organization
Workspace — Available to your workspace
Team — Available to your team
Personal — Created by you
What Assistants Can Do
Assistants are built for specific tasks and come with:
Custom Instructions — Pre-configured prompts and context for consistent output
File Attachments — Reference documents built into the assistant
Knowledge Access — Connected to company knowledge bases (if configured)
Model Selection — Optimized model choice for the task
New to Assistants?
Start by exploring assistants shared by your organization. If none are available yet, you can create your own in Assistant Studio.
Learn more about Assistants → Assistant Studio
Next Steps
Now that you've completed your profile, understood your access level, and explored Chat and Assistants, here's what to do next:
Need help or have questions? Visit our FAQs & Troubleshooting collection or contact support at [email protected].