Accessing BlackMountain
BlackMountain is available at platform.blackmountain.io. Open this URL in any web browser to get started.
Supported browsers:
We recommend using the latest version of Chrome, Firefox, Safari, or Edge for the best experience.
First-Time Users
If you're signing in for the first time, your organization needs to be set up by the BlackMountain team.
How to Get Started
Contact BlackMountain — Reach out to our team at [email protected] or through our website to request organization setup
Organization Setup — We create your organization with the necessary configuration and structure
Owner Invitation — The designated organization owner receives an invitation email from BlackMountain
First Sign In — The owner uses the email authentication process (described below) to access the platform
Invite Team Members — Once signed in, the owner can invite additional team members to join
Need an organization?
If you don't have an organization set up yet, contact our team at [email protected] to get started. Organizations cannot be self-created — they must be configured by BlackMountain.
How Sign In Works
BlackMountain uses email-based authentication with one-time codes. You don't need to create or remember a password — simply enter your email address and we'll send you a login code.
Enter your email address
Click Send Code
Check your inbox for an email from BlackMountain
Enter the verification code from the email
Click Sign In
Code expiration:
Verification codes expire after 15 minutes. If your code has expired, simply click "Resend code" to receive a new one.
Adding Team Members
Once your organization is set up and you're signed in as an owner or manager, you can invite team members:
Navigate to Organization Settings from the profile menu
Go to the Members section
Click Invite Member
Enter the team member's email address
Assign their role (Owner, Manager, or Viewer)
Click Send Invitation
The team member will receive an invitation email and can sign in using the same email authentication process described above.
[LINK: Learn more about roles and permissions] → Link to Organization Management collection
Troubleshooting Sign In Issues
I didn't receive the verification code
Check your spam or junk folder
Make sure you entered the correct email address
Click Resend code to receive a new verification email
Wait a few minutes — email delivery can sometimes be delayed
My verification code isn't working
Make sure you're entering the code exactly as it appears in the email (including any spaces or dashes)
Check if the code has expired (codes are valid for 15 minutes)
Request a new code if the current one has expired
I can't access my organization
Confirm that your organization has been set up by the BlackMountain team
Check that you're using the email address that received the invitation
Contact our support team at [email protected] for assistance
Enterprise Authentication (SSO)
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For Enterprise customers:
If your organization uses Single Sign-On (SSO), your administrator will provide you with a custom login URL. SAML/SCIM configuration is available on request—contact our team for setup.
Next Steps
Now that you're signed in:
Learn the interface — Read the Interface Overview [blocked] to understand the layout → Link to "Interface Overview"
Start your first chat — Explore Chat [blocked] to begin working with AI models → Link to Chat collection
Create an assistant — Build your first assistant in Assistant Studio [blocked] → Link to Assistant Studio collection
Need help? Contact support or visit our FAQs & Troubleshooting collection.